Questions? We’ve got answers.

Popular pieces book out on spring and summer weekends, so 4–8 weeks ahead is ideal. Online bookings need at least 48 hours' notice, and personalised pieces need their production lead time (shown on each product).

Yes — set your event date at the top of the Hire Collection and we'll only show pieces that are free for your date, including our cleaning and turnaround time between hires.

You pay 50% when you book. The deposit is an initial payment toward your booking total — it is not a separate non-refundable fee. The remaining 50% is charged automatically to your saved card 7 days before your event. Bookings made within 7 days of the event are paid in full upfront.

Absolutely. Log in to My Account to pay early or update your card at any time.

Yes, for corporate bookings and quotes. Contact us and we'll send an invoice with our bank details.

Cancel more than 7 days before your event start time for a full refund. Cancellations within 7 days incur a cancellation fee as set out in our hire agreement. Personalised items already in production are non-refundable. Nothing in our policy limits your rights under the Australian Consumer Law.

Usually! Date changes are subject to availability and need at least 7 days' notice. You can request a change from your account.

Choose your wording, font and acrylic colour on the product page and see a live preview. Simple wording goes straight to production; more complex designs and logos get a digital proof to approve first.

Changes after approval need our sign-off, as your piece may already be cut. A small artwork change fee may apply.

Delivery, setup and pick-up are free anywhere in the Adelaide metro. For events outside the metro area we send you a delivery quote, usually within one business day. Your exact fee is shown at checkout from your street address.

Yes — our team delivers, sets up and collects. Tell us about stairs, lifts, parking and the surface we're setting up on so we can plan properly.

Selected smaller items can be picked up from our Brighton studio. Choose “Pick up” at checkout where available.