How it works
Booking a good time, step by step
easy as that
Step one
Choose your date & pieces
Set your event date and start time in the Hire Collection and we’ll show you exactly what’s available — including the cleaning and turnaround time we need between hires. Add pieces and packages to your cart, personalise anything with a Personalise it badge, and check out with your event address.
- Online bookings need at least 2 days’ (48 hours’) notice. Personalised pieces also need their production lead time, shown on each product.
- Your pieces are held for 20 minutes while you check out, so nobody else can grab them.
- If your address is outside our standard delivery zones, you can still book — we’ll confirm the delivery price before anything further is charged.
Step two
Your deposit & balance
Today
50% deposit
Secures your date and pieces.
7 days before
50% balance
Charged automatically to your saved card.
Within 7 days?
100% upfront
Bookings made within 7 days of the event are paid in full.
Your deposit is an initial payment toward your booking total — it is not a separate or extra fee. It comes straight off what you owe, and if your booking is cancelled in a way that entitles you to a refund, it is refunded along with everything else.
The remaining 50% is charged automatically to the card you saved at checkout, 7 days before your event at around 09:00 (Adelaide time). We’ll email you a reminder 3 days before that charge. You’ll be asked to give clear consent at checkout for us to save your card securely with our payment provider, Stripe, for this purpose — we never see or store your full card number.
Pay early or update your card
Log in to My Account any time to pay your balance early, update the saved card, or view receipts. If a balance charge doesn’t go through, we’ll let you know straight away and try again — you can also pay securely from the link in our email.
Step three
Personalisation & proofs
Choose your wording, font and acrylic colour on the product page and see a live preview as you type. Simple wording goes straight into our queue; logos and more complex designs get a digital proof to approve first. You’ll be able to follow each piece in My Account:
- 1Awaiting details
- 2Design in progress
- 3Proof sent
- 4Approved
- 5Production
- 6Ready
- Awaiting details — we need your wording, files or choices. We’ll remind you if anything’s missing.
- Design in progress — we’re setting up your artwork for cutting.
- Proof sent — check spelling, dates and layout carefully, then approve or request changes from your account.
- Approved → Production → Ready — once approved we cut and assemble your piece; changes after approval need our sign-off and a small artwork change fee ($25) may apply.
Step four
We deliver, set up & style
Delivery, setup and pick-up are free anywhere in the Adelaide metro; outside the metro area we price by driving distance or quote. You’ll choose a delivery window at checkout:
- 7:00 – 9:00 am
- 8:00 – 11:00 am
- 11:00 am – 2:00 pm
- 2:00 – 5:00 pm
- 6:00 – 9:00 pm (after hours)
Please tell us about stairs, lifts, parking, long walks and the surface we’re setting up on — it helps us bring the right team and gear. Extra charges may apply for stairs, difficult access, extended setups, after-hours or urgent deliveries; they’re shown before you pay. See delivery areas & fees.
Prefer to collect? Some pieces can be picked up from our studio — choose pick-up at checkout where offered.
Step five
We collect & you relax
We collect in your chosen window, usually the day after your event. Pieces should be left where we set them up, clear of decorations, tape and food, and accessible to our team. If you picked up from the studio, please return items at the agreed time.
Personalised purchase items (like table numbers or coasters) are yours to keep.
Good to know
Care, damage & replacement value
Our pieces are handmade and loved, and we ask you to treat them that way. Normal wear is on us. If an item is damaged beyond normal wear, lost or stolen while in your care, we may charge a repair cost or up to the item’s listed replacement value. We always talk to you first, share photos, and only charge a fair amount for the actual loss.
Please keep pieces out of rain, sprinklers and strong wind, and don’t attach anything with tape, nails or adhesive.
If plans change
Cancellations & date changes
Cancel more than 7 days before your event start time for a full refund. Cancellations within 7 days of your event incur a cancellation fee. Personalised items already in production are made just for you and are non-refundable once production begins. Nothing in this policy limits your rights under the Australian Consumer Law.
Date changes are usually possible with at least 7 days’ notice, subject to availability. You can request a change or cancellation from My Account. Full details are in our Hire Agreement & Terms.
Your consumer rights. Nothing in our policies excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
Good people/Great parties
Let’s make it a good time.
Good people. Great parties.
Pick your date, choose your pieces and personalise the details. We’ll deliver, style and collect — you enjoy the party.